Refund policy

③ REFUND POLICY — replace the return address before saving

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at questcrateshop@gmail.com. Returns should be sent to: [ADD YOUR RETURN ADDRESS HERE]. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return questions at questcrateshop@gmail.com.

NOTE: The manufacturing companies refund policy is what will be used for every sale. 

Damages and issues. Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items. Certain items cannot be returned, including perishable goods, custom or personalized products, and personal-care goods. We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period. If your order is shipped into the EU, you may cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — with the receipt or proof of purchase.

Refunds. We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at questcrateshop@gmail.com.